This page explains how we use information you provide when making a tour request or contacting our support team.
What information we collect
When you submit a request, we collect details such as your name, email, phone number, preferred date, group size, and the message you write (including any accessibility or dietary notes).
Why we use it
We use your information to review availability, coordinate the experience details, respond to questions, and send request-related updates you’ve agreed to receive.
How we contact you
If you check the consent box, we may email you request-related notifications. If you choose phone as your preferred method, we may contact you by phone to clarify details.
Sharing and safeguards
We only share information as needed to confirm and coordinate the experience. We take reasonable steps to protect your details from unauthorized access.
Your choices
You can include or omit optional details. For email updates, you can request changes or opt out by contacting support through our “Contact” page.
Retention
We keep request information for as long as needed to manage your inquiry and provide support, then delete or anonymize it when it’s no longer required.
Questions about privacy
If you have questions or want to review how your information is used, reach out to support and we’ll help.
Note: This notice is general in scope. Specific experience requirements (including accessibility notes) are handled as part of your request.